System Orientation & Trouble Shooting
Learn more about your system and what to do if you hear an alarm or are experiencing problems with your septic system.
Slow Drains or Backups in the Home
Possible Causes:
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Full septic tank
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Clogged inlet/outlet pipes
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Blockage in household plumbing
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Troubleshooting Tips:
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Check if the issue is isolated to one drain (could be a plumbing clog).
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If multiple drains are slow, or you hear gurgling sounds, it may be septic-related.
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Avoid running more water to prevent a backup.
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Check for signs of a full tank if you have an inspection port.
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When to Call:
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If the problem affects more than one fixture
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There is standing water/sewage.
Odors Inside or Outside
Possible Causes:
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Tank is full or overdue for pumping
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Vent pipe blockage
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Failed system components (pump, aerator)
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Drain field issues​
Troubleshooting Tips:
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Check around vent pipes for obstructions (bird nests, leaves).
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Ensure no broken sewer cleanout caps outdoors.
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If you smell strong odor indoors, run water in all drains — dry traps can cause smells.​
When to Call:
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If odor persists or is very strong outside the home.
Alarm Sounding on Aerobic System
Possible Causes:
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Loss of air supply (failed aerator)
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High water level
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Electrical failure
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Broken or clogged pump
Troubleshooting Tips:
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Check circuit breakers and GFCI outlets first.
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Press alarm reset (if available) — if alarm reactivates, leave it ON and call.
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Listen for pump or aerator noise — silence may indicate equipment failure.
When to Call:
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Any time the alarm cannot be cleared
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System is silent
Wet Spots or Pooling Water Over Drain Field
Possible Causes:
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Drain field overloaded or failing
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Excessive water use
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Tank not pumping properly
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Clogged system components
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Troubleshooting Tips:
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Reduce household water use immediately.
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Check for leaking faucets, toilets, or irrigation near the field.
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Don’t drive or park over the area.
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When to Call:
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If pooling does not resolve within 24-48 hrs of reduced water use.
System Running Frequently / High Energy Bills / Sprays at Inappropriate Times
Possible Causes:
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Aerator or pump running continuously
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Float switch stuck
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Leaking toilets/faucets causing system overload
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Troubleshooting Tips:
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Listen to system components — aerator and pumps should cycle, not run nonstop.
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Check for running toilets or dripping faucets.
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Inspect your control panel if equipped — look for warning lights.
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When to Call:
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If components run continuously
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You cannot locate a water leak
Other Tips to Avoid Emergency Calls
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Pump your tank regularly per system guidelines.
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Don’t flush wipes, grease, or chemicals.
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Monitor water usage, especially after heavy rains.
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Keep roots and vehicles away from your drain field.
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Keep service records and maintain your system under a professional maintenance contract.